John Perez was very helpful. FOR NONE OF THESE THINGS WILL MERITAGE TAKE RESPONSIBILITY AND FIX. My house looks nothing like the model home. I understand COVID-19 limits but the company can make warranty repairs but has built 7 new home from the ground up since 1 May 2020. Only about getting paid. I signed up to purchase the model home. Unsubscribe at any time. Most of our downstairs is hard tile. All estimates and claims related to energy savings/performance are created exclusively by third party suppliers, rating services, utility companies, and/or certified auditors, based on DOE methodology and average energy use and scores. He spent alot of time to explain everything. With clay soil it takes days and sometimes weeks for it to absorb. Kept our $2500 earnest money. Two of our neighbors behind us water their yard or it rains and our backyard floods. Not an offer or solicitation to sell real property. BUT it had been past 2 years (even though it was all hidden) so they said they weren't responsible. We were spending a lot of money; we wanted something to see and touch. Besides Covid-19, this purchase and process has been the next stressful existence in my life. The buying experience was great starting with our sales agent Shanell and our builder Corey. But I could never recommend this company with their lack of effort and unprofessional presentation of their product. I purchased in summer of 2019 and I have listed multiple repairs. So I’m supposed to pay the original $450,000 for chipped bricks, three different mortar colors on my house, stones that are falling out and cracked already? I am beyond fed up and so disappointed. Leadership recognizes and rewards hard work. Weeks later we went to the Design Center to design our forever home. Our front door is not level. Home Builders in Scottsdale, AZ. All Rights Reserved. Energy-efficient homes: Nothing. 4.4 Move-In Experience Survey (30-90 days post move-in) 463 CUSTOMER REVIEWS. This was not done and can contribute to cracking. Homebuilder Reviews âº Meritage Homes - Dallas. These have been issues for 5 months now. I am now going to have to spend close to $1,000 to have a couple different contractors come in to get my house right. All costs and expenses associated with Buyerâs financing arrangement shall be Buyerâs responsibility and shall be payable by Buyer in addition to any closing costs payable by Buyer pursuant to its contract with Meritage Homes for a home. 3 reviews of Meritage Homes "My Sister and I have just purchased a home from Meritage and moved in 3 months ago. 3.9 Move-In Experience Survey (30-90 days post move-in) 56 CUSTOMER REVIEWS. It took them over two years to come do the few things they did cover. Good luck to all who decide to buy a house with Meritage, you will need it. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 6 reviews of Meritage Homes "This was my second home I was buying. I guess they only apply prior to purchasing because at this point this new home is the worst decision I have ever made. https://meritage-homes.pissedconsumer.com/complaints/RT-P.html No examples in design center of painted vinyl/hardy board. Meritage Homes review Payroll Coordinator (Former Employee) - Scottsdale, AZ - September 11, 2017 Meritage Homes is a home builder company with two division; â¦ The work is very sloppy and the people they hire are only looking for a paycheck. I guess it depends what they mean by simple. I purchased a Meritage home in 2019. tiles. Thank you, you have successfully subscribed to our newsletter! Leadership recognizes and rewards hard work. This could kill someone. ConsumerAffairs is not a government agency. I put everything I have into this home and now have no recourse but to live with it. I also question the stability within their corporation. Let me start this by saying that I purchased a Meritage home for two reasons. We asked if they had an app that could show us our home’s specific floor plan with those colors. We have cracks from ceiling to wall. Prospective buyers can apply for a mortgage online through MTH Mortgage, an affiliate of Meritage Homes. Denied. 5. 1. How do I know I can trust these reviews about Meritage Homes? Meaning they were not liable and that they would schedule the drywall and trim repair. I wish I had stuck with my guns and insisted my husband go with Castlerock. Contact Information. 12/2019-01/2020: Sent warranty ticket. And here is the real kicker, it is LAMINATE. Not an offer or solicitation to sell real property. This is when the nightmare began. 2 months after moving in I notice one area with raised flooring downstairs, as I have wood flooring per my contract and what I was told by my sales rep. Get connected with a professional near you on HomeAdvisor. Its location on this page may change next time you visit. * By clicking this link you will be leaving the web site of Meritage Homes and entering the site of MTH Mortgage, LLC. Offers to sell real property may only be made and accepted at the sales center for individual Meritage Homes communities. 5 reviews of Meritage Homes of California "I would never trust this company to build a home for my family ever again. I have the floors looked at by outside vendors (restoration & flooring), both tell me it is a moisture issue. Our neighbors are having the same issue and have now put their home up for sale. They made us reach out to warranty after the first month even though we refused to sign over to warranty (this is illegal). Meanwhile my roof is coming apart, garbage disposal doesn't work, issues with AC, irrigation, and dishwasher (due to disposal) and my yearly inspection is due soon. Pictures and other images are representative and may depict or contain floor plans, square footages, elevations, options, upgrades, landscaping, furnishings, appliances, and designer/ decorator features and amenities that are not included as part of the home and/or may not be available in all communities. Browse pictures of new homes by Meritage Homes, read customer reviews, and get inspiration for your new home. I get it, but we're 6 months past our 1 year date. So we decided that this company wasn’t working hard to make us secure about our hundreds of thousand of dollars investment. Mind you this company was getting moisture in the areas of buckled boards. This is the 4th house I've built in the past 10 years and the previous 3 were right on time with their 1 year follow up for repairs. 1200 Woodruff Rd Ste C6. Sent a report WEEKS later. A link has directed you to this review. 855-588-6374. He told me they would put a railing on the porch since it was feet above the ground. Discuss the issues you have had with Meritage Homes and work with their customer service team to find a resolution. This must be fixed. The company has been named Texas Builder of the Year five times. We’ll start sending you the news you need delivered straight to you. Meritage Homes - Dallas Review 2020 Customer Satisfaction Report. I asked for discount and I would redo the stone correctly but Meritage has refused. 855-588-6374. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner. A free inside look at company reviews and salaries posted anonymously by employees. You are forced to stay on top of them. The granite has a seam in front of the cook top. The leaking shower and mold was past 2 years (because we couldn't see it was leaking until the stench got so bad from the mold and mildew that we had to break into the manmade marble, and when we pulled it up could see the water and mold that had been hiding for years and festering). 05/2020: Sent the flooring company out that did the install. Building a home with Meritage was a big mistake. The entire process has been less than satisfactory. Meritage Homes - South Florida Review 2020 Customer Satisfaction Report. We were so excited! Homebuilder Reviews âº Meritage Homes - Atlanta. And then we were told by the design center representative: “this isn’t a great picture of this scene but...your house should look like this.”. Â© 2017 Meritage Homes Corporation. 3. On 4/22 we started the process to purchase a completed inventory home from Meritage Homes. The sales person, DON DALE, liedâ¦ 1. Meritage Homes customer reviews from the web. I'm very happy and pleased with my home so far and with the service! I am embarrassed to have anyone come over because of how my home was built and how the warranty was worthless. No, there wasn’t any house yet anywhere built with this stone and hardy board together. Not an offer or solicitation to sell real property. If this is representation of Meritage's Core Values--shame on them. I showed this to Cullen (3rd manager) and he stated it was fine and they would not cover which means it is a 'maintenance' issue. Use these steps as your guide to feel prepared and confident at every step of the home financing process. Contact Information. They gave us pictures showing the bad wires. Layout options. A pinhole leak in the PEX tubing caused a huge flood and ceiling collapse. The link is being provided for your convenience and no information contained in the linked site has been endorsed or approved by Meritage Homes and Meritage Homes is not responsible for the content of such site. ... Meritage Homes - South Florida 1127 Gateway Blvd Boynton Beach, FL â¦ All of its homes are Energy Star compliant. Meritage â¦ Wouldn’t you feel the same way? 03/2020: They then sent out their restoration company out who was getting moisture in the same areas. Finally completed some items in late February, because I was just tired of the lack of quality work. 06/2020: I sent them the inspection from the outside flooring company 4 weeks ago after getting second opinions and have heard nothing back. Cullen (3rd manager) stated he couldn't see anything wrong with the tiles. So we exited the contract. 11 months after these 3 more areas occur, submit to warranty, and DENIED. Use this comments board to leave complaints and reviews about Meritage Homes. My suggestion is to make sure you get everything said either recorded or in writing, make sure they do everything before you sign on the dotted line and fact check what they do tell you. This company is not yet accredited. Please check the information you've entered above. Not an offer or solicitation to sell real property. Those interested in living in a larger, more luxurious home can order the from company’s Monterey line of building plans. Apparently they didn't use the spacers to lay tile. Meritage Homes Monterey Homes ousted board of HOA looking into misappropriation of funds, malfeasance and delinquent developer fees. We had a fire in our electrical box because it was wired wrong. They pulled the carpet and cut the floor to find a pipe that was rubbing the side of the wood where the hole was made for the pipe to go through. FAQ. Just a poor internet and tablet picture that the employee even proclaims “this really isn’t a great picture but...” It’s 2020! Meritage being a GREEN home builder, this has been mind blowing and very frustrating. I would get an email they will be in the community to start that was 2 months ago. Lo and behold, my indoor air quality is not great and would be causing it for an allergic type individual. If you want customer service look somewhere else. Meritage offers an "Active Adult" package for seniors who are still active and want to move into a vibrant neighborhood, not a retirement community. Now I have several issues still needing service under "Warranty", and can't get a claim, no response, and "Warranty " department phone number is suspiciously disconnected. My son and I purchased our home in Oct 2017 and finalized in April 2018. 16 Meritage Homes Reviews Browse Meritage Homes Reviews by Job Title â On average, employees at Meritage Homes give their company a 3.8 rating out of 5.0 - which is 3% lower than the average rating for all companies on CareerBliss. When I put in my warranty claim I was told by Adam they would not cover it because we didn't have it in writing and it was not a part of the house. Access the headquarters listing for Meritage Homes Corporation here. I was told they were 3 months behind in warranty service due to COVID. In my opinion, their business model is to erect houses as quickly as possible with little consideration for detail or quality. Please fill in the fields below and someone will follow up with you soon. The cook top in our kitchen isn't straight. Meritage Homes was first mentioned on PissedConsumer on Feb 03, 2012 and since then this brand received 110 reviews.. Meritage Homes ranks 367 of 1885 in Construction and Repair category. Meritage Homes through its Core Values encourages Starting with Heart, Integrity Above all Else, Play to Win, Build Value, Develop to Empower and Think Strategically. Then sent restoration and air reports and it took weeks for them to respond. Offers to sell real property may only be made and accepted at the sales center for individual Meritage Homes communities. The only good experience was with the sales rep. She did everything she could. BBB accredited since 12/21/1995. The second reason is that the foundation is faulty/cracked. Our content is intended to be used for general information purposes only. ... Meritage Homes - Dallas 8840 Cypress Waters Blvd Suite 100 Dallas, TX 75019. Meritage Homes Overview. This is the most horrible experience I have had in buying a home. Meritage Homes provides a competitive atmosphere, in the best way. No doctors could tell me why, this is what prompted me to have my indoor air tested. Meritage Homes provides plenty of opportunity to advance and grow. Where Meritage drops the ball is in their warranty service. Dec 06, 2019. Our driveway is cracked and separating from the garage. Spectrum came out and disconnected our house from the internet (thankfully they ran a temporary wire through our garage, but it's been there for 3.5 months now and is a tripping hazard). Meritage currently builds in nine states: Arizona, California, Colorado, Florida, Georgia, North Carolina, South Carolina, Tennessee and Texas. This was done from our two boxes of tile reserves. Home, pricing, features, and community information is subject to change, and homes to prior sale, at any time without notice or obligation. Our final purchase price was over $310,000.00. Mind you I was told that it was normal even though my gut told it was not, I trusted my builder. âPre-Approvalâ provided by MTH Mortgage, LLC, an Arizona limited liability company (âMTH Mortgageâ), and is subject to the terms and conditions imposed by MTH Mortgage. Meritage Homes was first mentioned on PissedConsumer on Feb 03, 2012 and since then this brand received 108 reviews. Contact Information. I was told by Lucas the building manager it would be fixed. Any financing arrangement and relationship shall be solely between Buyer and Buyerâs Lender (whether or not Buyer has selected MTH Mortgage), and in no event shall Meritage Homes have any responsibility, obligation, or liability for any âPre-Approvalâ provided by MTH Mortgage or any other lender, nor for any other matters or disputes that arise in connection with Buyerâs financing arrangement with Buyerâs Lender. It just sickens me. All of its homes are Energy Star compliant. You don’t pick the colors of your house, you pick a “scene.” Ok...we could manage. Our front door is not level and has to be pushed extra hard to close and latch. Unsubscribe easily. Had some trouble, but what has recently occurred made my mind up to write this review. 128 reviews from Meritage Homes employees about Meritage Homes culture, salaries, benefits, work-life balance, management, job security, and more. Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. 4. This is not a reassuring experience when you're spending close to half a million dollars on a new home I can assure you. Buy if you want foundation issues, uneven door frames, uneven windows, and horrible customer service! It has been a nightmare since day one of starting to build my new dream home. 4. 346 Meritage Homes reviews. Recent recommendations regarding this business are as follows: "Donât buy", "Buyer â¦ There was a part of the upstairs that creaked. Hardy board and stone trim are going on the outside of our forever home. So, I am now essentially stuck with faulty floors that were also falsely advertised on my sales contract and quite the line item costs wise which does not align with laminate costs. For more information about reviews on ConsumerAffairs.com please visit our Worth, Texas Actual energy savings/ performance of any home or any of its features may vary widely, depending in part on location, occupant behavior and changes in energy provider rates and programs. Great company with a tremendous amount of talent. I wish we had. Complaints & Reviews. Cons All companies have area of opportunities to grow upon but there are none that I feel are enough to note in this review. My house has three different color of mortar on the bricks, stones that were not Close to the model home stones, and approximately 200 chipped bricks. 7-8 months later, two more areas occur, submit to warranty, and replaced with no questions asked. The builder in this journey changed their story multiple times, below shows the approach that they took. We asked if there was a house built with the scene and stone in our floor plan that we could visit in person since they didn’t have physical examples to show us. Homes for seniors available: Meritage has built over 90,000 homes since its inception in 1985. There is a wall upstairs that rattles which according to them can't be repaired without making the wall look bad. Meritage came to look at it and ON MY VIDEO TAPE OF HIM LOOKING AT IT also admitted it was constructed incorrectly! Meritage is refusing to fix all the chipped bricks. Homebuilder Reviews âº Meritage Homes - South Florida. I submit for warranty items and they have them replaced, no questions asked. Home, pricing, features, and community information is subject to change, and homes to prior sale, at any time without notice or obligation. Also, told me during this inspection they now magically were not picking up any moisture. Attention to detail is the biggest challenge you will face with this company. Share Report Copy. I spent a ridiculous amount of money on doctors and additional vendors for this issue and Meritage has shown no empathy or care on the matter. Meritage Homes ranks 363 of 1882 in Construction and Repair category. The ones they did fix they painted. 2722 W Bitters Rd Ste 200. ... Meritage Homes - Atlanta 2700 Cumberland Pkwy SE Suite 400 Atlanta, GA 30339. I’m not asking for anything that I didn’t pay for or anything special, just what was in my contract to purchase. In doing some research on tile and why they crack I found that there is supposed to be a Yellow Sheet between the slab and the tiles. Review of Overall Experience. No examples of the painted hardy board that would go on our house, just a picture on a tablet of a “scene” (as they called it) of a house that wasn’t our floor plan. My home costs were around $450K, which is a lot for a newly single mom of two, but it was our dream home and we bit the bullet! Nope. Now our tiles are cracking from our mini office thru the hall into our kitchen and across the master bath. Meritage Homes Just Reported Its Best Quarter Ever: Here's Why the Best Is Still Ahead for Homebuilders Even if we see the housing market take a â¦ The overall rating of the company is 1.4 and consumers are mostly dissatisfied. Offers to sell real property may only be made and accepted at the sales center for individual Meritage Homes communities. If you tried to confront them on their sloppy work they wanted to terminate the meeting. Our backdoor & door into the garage is the same way. All rights reserved. The tile people came out and replaced ?12? Meritage Homes Overview. 1. Pictures and other images are representative and may depict or contain floor plans, square footages, elevations, options, upgrades, landscaping, furnishings, appliances, and designer/ decorator features and amenities that are not included as part of the home and/or may not be available in all communities. This is 1.5 years plus of feeing ill off and on in my own GREEN home. Financing options: Meritage Homes Â®, Meritage Active Adult, and Monterey Homes are trademarks of Meritage Homes Corporation. 4.4 Move-In Experience Survey (30-90 days post move-in) 519 CUSTOMER REVIEWS. This is one of the worst companies I have dealt with and I have built homes before, and have been in the real estate business. They had plumbing come out to lift the toilet and nothing. I have had several other new homes that didn't have this many issues after years. Let me tell you a real customer experience: We paid our earnest money to secure our lot. Every Meritage home complies with Energy Star requirements, ensuring that homeowners will save money on their utility bills and reduce their carbon footprint. We value your privacy. Offers charitable contributions as well as homes: They explain to me they cannot fix the mortar color so I have to live three different mortar colors. I would highly recommend Meritage Homes to everyone I know buying a new home! Sign up to receive our free weekly newsletter. Their pat answers to most issues are: that isn't part of the house, it is within limits, it is a maintenance issue (you fix it) and do you have it in writing. Meritage denied the replacement. Meritage Homes Corporation â â¦ See BBB rating, reviews, complaints, request a quote & more. The green build and 2. Huge decorative poured concrete pieces under each window are FALLING OFF. Read Meritage Homes reviews and testimonials from their happy home owners, and learn more about their commitment to building quality new construction homes. From the crack in the fountain to the horrible stone and mortar work. We love our new home but we should not have these issues. I saw them turnover three project managers within 12 months of dealing with Meritage. Operates in many national markets including Scottsdale, AZ, Austin, Houston, Dallas/Ft. They took my trim off and cut a rectangle out of the drywall and could not locate the source of “leak”. Meritage Homes - Atlanta Review 2020 Customer Satisfaction Report. I've spoken to Brandon with warranty and he assured me that they would get together with Spectrum and schedule time to come out to look at the wiring together. Management of field employees provide guidlines and goal setting with expectation that employee be a self starter and motivated to complete assignments. Poor craftsmanship. Our back patio is not painted properly. Warranty sent out an electrician (super new guy) and he said nothing was wrong with any of the wires. Just beware if you buy from them that this is what you may have to deal with. Luxury homes available: Get buying tips about Home Builders and Developers delivered to your inbox. What did this company do? They came and repaired it so it would lock. This has still not happened 3 weeks after I was assured it would. Enjoy reading our tips and recommendations. Shame on you Meritage Homes. The repair person said the entire door frame needed to be replaced because it was not installed properly. From cabinet hardware to tub styles,see bathroom design ideas and upgrades to make it a space you'll value. We bought our brand new home in April 2020 and had to hound them to fix all of the issues we pointed out during our walk through that were supposed to be fixed before we closed. This is still open and exposed in my entryway. They Surveyed the floors. Please do your research on any builder when purchasing a home, had I done more, I may not be in this position. No examples of the stone work that would be on our house, just a poor internet picture. The building manager was horrendous (no longer with the company as of last week). Who doesn’t have an app? Home, pricing, features, and community information is subject to change, and homes to prior sale, at any time without notice or obligation. 6. Janet Havel, the VP of sales was very professional and helpful also. We value your privacy. Now the inside of the house is terrible. This company is so unresponsive. They reminded me that you cannot glue laminate to slab, as it would cause moisture issues and would create mold in the air. There are many great homes, but only one that's perfect for you.